AI
Investigate and carry out approved work
Bring together the order terms, shipment and payment records, explain the delay and prepare a refund proposal. Carry out the agreed action after approval.
Awaken Workforce · work, responsibility, and acceptance
Preview access by request Early access by requestLet AI handle everyday work. Keep important decisions with people.
Set rules for reading information, taking action and requesting approval. Follow progress and check the result before accepting the work.
For business and operations teams. Start with one recurring job and a result your team can check.
Customer exceptions and refunds
Resolve a refund request after a missed delivery commitment.
An order is overdue and the customer asks to cancel it. AI brings together the delivery commitment, shipment progress, payment and refund terms; a responsible person decides the resolution.
Awaken Workforce
Workflow illustration Illustration using fictional records. Customer validation of this refund scenario is pending.
The work to hand over
“The order is past the promised delivery date. Please check its progress and handle my cancellation and refund request.”
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01Check the records
Check the promised delivery, shipment progress, payment records and refund terms. If information is missing, wait for it before continuing.
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02Approve the proposal
A responsible person reviews the delivery evidence, order terms and customer request, then approves the resolution, exact amount and recipient. Execution waits until the proposal is approved.
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03Carry out the refund
Carry out the approved action. If a request times out, query the payment state before deciding whether a retry is safe.
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04Confirm and close
Confirm the refund with the payment system, record the customer notification and update the support case before closing it.
A finished AI task is not enough: work remains open while a required system result, notification or acceptance condition is missing.
Who does what
Responsible person
Approve the refund
Review the delivery commitment, refund terms and customer request. Approve the resolution, amount and recipient.
Business systems
Confirm what actually happened
The payment system confirms the refund; the support system records the notification and case closure.
Illustrative result
The result you can check
All three records present- Refund receipt
- Refund confirmed
- Customer notification
- Notification recorded
- Support case
- Case closed
The customer issue is resolved
What supports the work
Connect records, keep the process moving and run the AI.
Workforce connects business information and permitted actions, coordinates the next step, and uses Agents for AI execution.
01 · Keep work moving
Automation & Workflow
Start work from a request or schedule. Keep missing records, pending decisions and unresolved exceptions visible; completion depends on the required results.
Trigger · wait · continue · review
02 · Connect records and allowed actions
Business Data & Actions (Objects)
Connect the records AI is allowed to read and the operations it may request. Reading data and changing it require separate permissions; configured approvals apply to important operations.
Records · relationships · permissions · system results
03 · Run the AI
Awaken Agents
Run the Agent that investigates and acts. Keep its task history, tool permissions and technical recovery attached to the execution.
Models · tools · task history · recovery
Connect records → AI and people follow the process → systems confirm results → review the delivery
Existing systems keep their formal order and payment records. Workforce uses those records and coordinates the work; each connection and action must be configured within the agreed scope.
Choose a bounded first job
Start with one request and a result the team can check.
Refund handling is the example above. Other jobs can use the same approach; system access and capabilities are confirmed for each scope.
Customer exceptions
Resolve a refund request after a delivery delay
Check the delivery commitment, shipment and refund terms, obtain approval and verify the result before closing the support case.
Software delivery
Implement and review one bounded change
Produce a change and its checks, then let the responsible person accept the result.
Operational exceptions
Continue a process waiting on another system
Make the missing information, permission or decision visible to the responsible person, then resume when it is available.
Before you start
What you need to know before contacting us.
Do I need an Agent already?
You can start with the work you want done. We will discuss suitable capabilities and setup; developers can create or connect an Agent through the existing Agents guides.
What should I prepare?
Describe one recurring job, the systems and information it uses, its responsible person and a result your team can check. Other details can follow after the first conversation.
How do we confirm which systems can be connected?
Describe your support, order or payment systems, the information needed and the actions to perform. We confirm the available integration scope, then agree on who handles setup, deployment and support.
How are costs agreed?
Software and model usage, infrastructure, system integration and implementation support are scoped separately. The systems, work frequency, deployment and deliverables shape the scope. We agree on fees and responsibilities before a paid implementation starts.
Evaluate Workforce with one recurring job and its acceptance result.
See the complete outcome loop first. Apply for a focused validation when the job needs real system connections, exceptions, and acceptance facts.